Terms & Conditions

Welcome to Resilient Spine & Performance (“Company,” “we,” “our,” or “us”). By accessing or using our website, services, programs, or facilities, you agree to be bound by these Terms and Conditions. If you do not agree, please do not use our services.


1. Use of Website and Services

This website is intended to provide information about our chiropractic, rehabilitation, fitness, and performance services.

By using this website, you agree:

  • You are at least 18 years old or have parental/guardian consent
  • You will not use the website for unlawful purposes
  • You will not attempt to disrupt or interfere with the website’s functionality

2. Medical Disclaimer

All content provided on this website is for informational and educational purposes only and is not medical advice.

  • Participation in chiropractic care, rehabilitation, or fitness programs involves risk
  • You should consult with a qualified healthcare provider before starting any program
  • Results are not guaranteed and vary by individual

Use of this website or services does not establish a doctor-patient relationship unless formally agreed upon through proper intake and consent procedures.


3. Appointments, Cancellations, and No-Shows

For clinic and training services:

  • Appointments must be scheduled in advance
  • We require at least [24 hours] notice for cancellations or rescheduling
  • Late cancellations or missed appointments may be subject to a fee
  • Repeated no-shows may result in restricted booking privileges


4. Payments and Refunds
  • All services, memberships, and programs must be paid in accordance with agreed pricing
  • Memberships and packages may be non-refundable unless otherwise stated
  • Refunds, if issued, are at our sole discretion
  • Pricing is subject to change at any time


5. Memberships and Training Services (Gym)

By participating in gym or training services:

  • You acknowledge the physical nature of exercise and associated risks
  • You agree to follow all coaching instructions and facility rules
  • We reserve the right to terminate membership for unsafe, inappropriate, or disruptive behavior


6. Communication Consent (SMS, Email, Phone)

By submitting your contact information, you agree to receive communications from us, including:

  • Appointment reminders
  • Follow-ups and care instructions
  • Marketing messages and promotions

Message/data rates may apply.

You may opt out at any time by:

  • Replying STOP to SMS messages
  • Unsubscribing from emails


7. Privacy

Your use of our website and services is also governed by our Privacy Policy.

We take reasonable steps to protect your information, including compliance with applicable healthcare privacy standards where required.


8. Intellectual Property

All website content, including:

  • Text
  • Images
  • Branding
  • Logos

…is the property of Resilient Spine & Performance and may not be copied, reproduced, or distributed without permission.


9. Limitation of Liability

To the fullest extent permitted by law:

  • We are not liable for any injuries, damages, or losses resulting from use of our services, programs, or website
  • Participation in services is at your own risk


10. Third-Party Services

We may use third-party platforms (e.g., scheduling software, payment processors, communication tools).

We are not responsible for:

  • Errors or outages from these platforms
  • Their individual privacy or security practices


11. Changes to Terms

We reserve the right to update these Terms and Conditions at any time. Updates will be posted on this page with a revised date.

Continued use of our services constitutes acceptance of those changes.


12. Governing Law

These Terms are governed by the laws of the State of Illinois.


13. Contact Information

If you have any questions about these Terms, please contact:

Resilient Spine & Performance
616 W. 5th Ave. Naperville, IL 60563
rspspine@gmail.com
(630)-281-9860